Architecture

This section explains how DfE designs CRM services using the Dynamics 365 and Power Platform suite. It gives an overview of the core tools and capabilities currently used across DfE, showing how these services work together to provide a consistent, scalable approach to CRM delivery.

The page sets out the design principles that guide how solutions are built. These include aligning with DfE’s CRM strategy, using out‑of‑the‑box capabilities wherever possible, and promoting re‑use and consistency across services. The principles help teams design solutions that are simpler to maintain, reduce duplication and support long‑term sustainability.

It also describes the patterns and components that can be shared across multiple areas of the organisation. By highlighting reusable components and proven patterns, the page supports teams in adopting a standardised approach, reducing effort, improving quality and ensuring that common capabilities are delivered in a predictable and repeatable way.

In this section

  • Design Principles

    Guiding principles that ensure solutions align with DfE’s CRM strategy, make use of out‑of‑the‑box capabilities where possible, and promote consistency and re‑use.

  • Integration Patterns

    Recommended integration patterns for Dynamics 365, outlining how to connect Dynamics 365 with other systems in a secure, scalable and maintainable way using the Power Platform and supported Microsoft technologies.

  • Dynamics 365 & Power Platform Product Suite

    An overview of the Dynamics 365 and Power Platform tools, services and capabilities adopted across DfE to deliver CRM solutions.

  • Patterns and Components

    Reusable architectural patterns and shared components that support standardisation and repeatable delivery across multiple services.